Privacy policy

Information we process

• Account information: your Apple or Google sign-in identifier, name, email address, profile image when supplied, and authentication/session information. Apple may provide a private relay email address.
• Photos and discoveries: photos you submit for animal identification, identification and photo-assessment results, and photos you choose to save as card art.
• Gameplay: your collection, card rarities, Amber balance and history, tasks, streaks, follow relationships, and related timestamps.
• Technical and diagnostic information: IP address, device/browser information supplied with requests, request identifiers, service usage, errors, and performance information used to operate and protect the service.
• Support messages: information you choose to include when contacting us.

Why we use it

We use this information to authenticate you, identify and assess animal photos, save and display your collection, provide gameplay and social features, respond to requests, and investigate errors or abuse. For people in the European Economic Area, our legal bases are providing the service you request, legitimate interests in security and reliable operation, and consent where required. You can control camera and photo access in your device settings.

Photo processing and AI

When you submit a scan, the photo is sent to our servers for animal identification and to OpenAI for assessment of the animal's liveness and photo quality. AI results can be wrong. Do not submit sensitive personal information or photos of people. Terra does not keep an unsaved scan's original image in its card-photo storage. If you save the result, the photo is uploaded and retained as card art.

OpenAI processes API data under its own applicable terms and retention policies. Terra requests that assessment responses are not stored as retrievable API responses; this does not eliminate provider security or abuse-monitoring retention. We do not use your photos to train our own animal-identification model.

Who receives information

We use Apple and Google for sign-in, Cloudflare for hosting, photo storage and network security, Neon for account and gameplay storage, OpenAI for photo assessment, and Sentry for error monitoring. Providers process information needed for their roles. Information may be processed outside your country, including outside the EEA, subject to applicable provider safeguards.

Your collector name, profile image, collection statistics and selected discoveries can be visible to other collectors through profile and following features. Saved card photos can be viewed through those features. Your email address and authentication credentials are not displayed on collector profiles.

Advertising and tracking

Terra has no in-app advertising or advertising identifier integration. We do not sell personal information or use it for cross-app advertising tracking. This support website uses no analytics or advertising cookies; hosting providers may process technical access logs for operation and security.

Permissions

Camera and photo access let you submit animal images. Device motion makes cards respond when you tilt your phone and is handled on the device. Terra does not request your precise location or contacts. Network providers may infer a general region from an IP address.

Retention and deletion

Account, collection and saved-card information is kept while your account remains active unless you delete it. Some temporary scan outcomes are removed after 30 days; saved scans and card records remain with your collection. Routine database backups retain the four most recent copies. Separately retained operational snapshots, diagnostic records, and provider security records may persist under their applicable retention periods.

Use Account → Delete account to remove your active account and associated gameplay data. Photo removal is also requested. Backup or security copies may remain temporarily and are not used to restore your account for normal use. See Support for deletion instructions.

Your choices and rights

Depending on where you live, you may request access, correction, deletion, restriction, portability, or object to certain processing. Contact support from an address associated with your account; we may verify ownership. You may also complain to your local data-protection authority, including the CNIL in France. Withdrawing device permission does not delete information already submitted.

Security

Connections to Terra's service use HTTPS. We use access controls and authentication to protect stored information. No service can guarantee absolute security.

Children

Terra is not directed to children under 13. If you believe a child under 13 has supplied personal information, contact us so we can investigate and address it. Store age ratings and local eligibility requirements also apply.

Changes

We may update this policy as the service changes. The effective date above identifies the current version. Material changes will be communicated where required.