Terra support

Signing in

Use the same Apple or Google account you used when creating your collection. Different sign-in identities may have separate collections, including when Apple Hide My Email is enabled.

Scanning animals

Allow camera access, keep the animal clearly visible, and check your internet connection. Identification can be incorrect, and some animals are not collectible yet. A busy field lab or a daily limit may require you to try again later. Never approach dangerous wildlife to get a better photo.

Report a concern

If another collector's name, photo, or content concerns you, include the collector's name and a description when contacting support. Avoid sending additional sensitive images.

Account and data deletion

This permanently removes your sign-in account and active gameplay records, including your profile, collection, cards, scans, Amber history, tasks, and follow relationships. Saved card-photo deletion is requested as part of account deletion. This cannot be undone.

Email support@terratcg.app with the subject “Terra account deletion.” Include the sign-in email and collector name associated with your account. If you use Apple Hide My Email, include the relay address shown for Terra. We may need to verify account ownership before acting. Never send a password or sign-in code.

1. Open Terra TCG and sign in to the account you want to delete.
2. Open the Account tab.
3. Choose Delete account and confirm.

Data that may remain temporarily

Operational backups and security or diagnostic records can retain copies after deletion from the active service. Routine database backups retain the four most recent copies. Separately retained operational snapshots and service-provider records follow their applicable retention periods. These records are not used to restore your account for normal use.

You can also request deletion of particular personal data without closing your account by contacting support. Some data is necessary to keep the account working. See our privacy policy.